Call Center Representative

Miranda HR; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Government Mandated Benefits

Life Insurance

Job summary

A customer service organization is hiring for an on-site entry-level position in Mandaluyong, Philippines. Candidates should possess a high school diploma and demonstrate strong proficiency in English and excellent customer service skills. Responsibilities include assisting customers via various channels, documenting interactions, and collaborating with team members to enhance service quality. This full-time role provides essential training for career growth in customer support and ensures a rewarding experience with incentives and employee recognition programs.

Qualifications

• Entry-level position, no prior experience required.
• Ability to manage customer accounts and inquiries in a fast-paced environment.

Responsibilities

• Assist customers via phone, email, or chat to resolve inquiries and issues.
• Provide high-quality customer service and support.
• Document customer interactions accurately in the system.
• Collaborate with team members to improve service quality.
• Stay updated on product knowledge.

Skills

Proficiency in English language

Strong customer service skills

Problem-solving abilities

Technical skills

Organizational skills

Interpersonal and communication skills

Education

High School Diploma or equivalent

Job description

On-site - Mandaluyong No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Holiday Gifts, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance

Description

• Assist customers via phone, email, or chat to resolve inquiries and issues.
• Provide high-quality customer service and support to ensure customer satisfaction.
• Document customer interactions accurately and efficiently in the system.
• Collaborate with team members to improve service quality and team productivity.
• Stay updated on product knowledge to assist customers effectively.

Requirements

• Educational Qualifications: High School Diploma or equivalent
• Experience Level: Entry-level, no prior experience required
• Skills and Competencies: Proficiency in English language, strong customer service skills, and problem-solving abilities
• Qualities and Traits: Team player with strong interpersonal and communication skills
• Skills and Competencies: Technical skills, organizational skills, and ability to provide back office support
• Responsibilities and Duties: Ability to manage customer accounts and inquiries in a fast-paced environment

Working Location

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