Customer Service Representative

JetSon Manpower Agency; Mandaluyong; On-site; PHP 223,200 - 279,000; Full time

Job summary

A staffing agency in Mandaluyong is seeking a Customer Service Representative. Responsibilities include providing exceptional service via phone, email, and chat, while resolving inquiries efficiently. Candidates should possess strong English communication skills and a high school diploma, with 3 months of related experience preferred. This role offers an opportunity to enhance your customer service abilities in a supportive team environment.

Qualifications

• At least 3 months of customer service experience CSE or CCE preferred.
• Empathetic, reliable, and a team player with a positive attitude.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve customer inquiries efficiently and accurately.
• Document interactions and maintain accurate records.
• Collaborate with team members to improve service quality.

Skills

Strong English communication skills

Problem-solving ability

Proficiency in customer relationship management software

Education

High/Senior High School diploma

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat
• Resolve customer inquiries efficiently and accurately
• Document interactions and maintain accurate records
• Collaborate with team members to improve service quality
• Stay updated on product knowledge and company policies
• Demonstrate empathy and professionalism in all communications

Qualifications

• Educational Qualifications: High/Senior High with at least Senior High School diploma required.
• Experience Level: 3 months of customer service experience CSE OR CCE preferred.
• Skills and Competencies: Strong English communication skills, problem-solving ability, and proficiency in customer relationship management software.
• Working Conditions: Onsite
• Qualities and Traits: Empathetic, reliable, and a team player with a positive attitude.
• CEFR: B2 and up, BAA 26, 40wpm