Customer Service Representative

JS Global HR Services Corp.; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading HR services company in Metro Manila, Philippines, is looking for a customer service representative. The ideal candidate will assist customers with inquiries, handle complaints, and support back office tasks. Required qualifications include a Bachelor’s degree and strong communication skills. Experience in customer service is preferred. This role focuses on improving service delivery and customer satisfaction, offering a dynamic work environment.

Qualifications

• 0–2 years of customer service experience.
• Excellent communication skills.
• Strong problem-solving attitude.

Responsibilities

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints and professionally resolve issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Perform back office support tasks to enhance operational efficiency.

Skills

Proficient in English

Strong customer service skills

Knowledge of back office support processes

Education

Bachelor’s degree in a relevant field

Job description

Description

• Assist customers with inquiries and provide accurate information regarding products and services.
• Handle customer complaints and professionally resolve issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Perform back office support tasks to enhance operational efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience.
• Skills and Competencies: Proficient in English, strong customer service skills, and knowledge of back office support processes.
• Responsibilities and Duties: Ability to handle customer inquiries and support back office tasks.
• Qualities and Traits: Excellent communication skills, patience, and a strong problem-solving attitude.