Customer Service Representative

RP Robbean Staffing Services Co.; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

RP Robbean Staffing Services Co. is seeking a Customer Support Associate in the Philippines to deliver outstanding service by addressing inquiries and resolving issues with professionalism and courtesy, leveraging a customer-first mindset.

You will assist customers via phone, email, and chat, document interactions accurately, collaborate with team members to improve service delivery and satisfaction, and continuously learn about product updates to provide knowledgeable support.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience level 0–2 years.
• Strong customer service orientation.
• Excellent problem-solving abilities.
• Effective interpersonal and communication skills.
• Proficiency in back office support tasks.
• Organized and detail-oriented with technical aptitude.

Responsibilities

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist customers via phone, email, and chat effectively to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Continuously learn about product updates to offer knowledgeable support.

Skills

Customer service

Problem solving

Interpersonal skills

Back office tasks

Attention to detail

Education

Bachelor’s degree

Job description

Description

• Provide exceptional customer service by addressing inquiries and resolving issues.
• Assist customers via phone, email, and chat effectively to enhance their experience.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Continuously learn about product updates to offer knowledgeable support.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Excellent problem-solving abilities
• Skills and Competencies: Effective interpersonal and communication skills
• Skills and Competencies: Proficiency in back office support tasks
• Qualities and Traits: Organized and detail-oriented with technical aptitude