Customer Service Representative

Asia Peopleworks Inc.; Makati; On-site; PHP 279,000 - 334,800; Full time

Job summary

A leading recruitment agency in Makati is seeking candidates for a customer service role. As a customer representative, you will interact with customers via telephone, email, or in person to provide information about products and services. The role requires strong active listening, problem-solving, and communication skills. No prior experience is necessary, making this position ideal for recent graduates.

Qualifications

• Graduate of any 4-year Business course or related course.
• No experience required for this position.
• Excellent active listening and problem-solving skills are essential.

Responsibilities

• Confers with customers by telephone, email, or in person to provide information about products and services.
• Keeps records of customer interactions and transactions.
• Ensures appropriate responses were made to resolve customer problems.

Skills

Active listening skills

Problem solving skills

Customer service

Written and Oral Communication Skills

Education

Graduate of any 4-year Business course or any related course

Job description

On-site - Makati No Exp Required Bachelor Full-time

JOB RESPONSIBILITIES

• Confers with the customers by telephone, email, in person in order to provide information about products and services.
• Keep records of customers interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• Ensures that appropriate responses were made to resolve customers' problem.
• Refers customer's concerns to designated departments for resolution and processing.
• Provides feedback and reply to customers' concern and request.

QUALIFICATIONS

• Graduate of any 4-year Business course or any related coursed
• No Experienced Required
• With active listening skills, problem solving skills, customer service
• Written and Oral Communication Skills