Customer Service Representative

Sonak Sports Specialists, Inc; Muntinlupa; On-site; PHP 223,000 - 312,000; Full time

Benefits offered by this job

Insurance Health & Wellness

Company Social Events

Job summary

An online retail company in Muntinlupa is looking for a Customer Service Representative to engage with customers directly through chat and email. The ideal candidate should have a bachelor’s degree and 1-3 years of customer service experience. Responsibilities include resolving post-purchase queries, assisting with order placements, and providing tailored product recommendations. This full-time position requires strong communication skills and collaboration with internal teams to enhance customer satisfaction and meet performance targets.

Qualifications

• 1-3 years of experience in customer service.
• Ability to engage and resolve customer concerns effectively.
• Experience in handling post-purchase inquiries.
• Strong problem-solving and multi-tasking abilities.
• Team-oriented with ability to collaborate across departments.

Responsibilities

• Engage with customers through chat and email for support.
• Handle refund, return, and order queries.
• Provide personalized product recommendations.
• Collaborate with internal teams for issue resolution.
• Meet performance targets for customer satisfaction.
• Record feedback and recurring problems to improve products and processes.
• Maintain consistent tone of voice and brand values in all interactions.
• Meet targets for response time, resolution time, and customer satisfaction.

Skills

English Language

Salesforce Customer Service

Strong Work Ethic

Problem Solving

People Skills

Back Office Support

Call Centre

Education

Bachelor’s Degree

Tools

Salesforce Customer Service

Job description

On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time

Job Description

• Engage with customers directly through chat, email, or customer service platforms to answer questions and provide prompt, professional support.
• Handle and resolve a variety of post-purchase concerns, including:

• Refund and return requests (including defective or incorrect items).
• Points accreditation.
• Order cancellations and changes before dispatch.
• Out-of-stock (OOS) issues, including suggesting alternatives or providing updates.

• Assist customers with order placements, helping them navigate the website or app and confirm product availability.
• Track and monitor deliveries, proactively providing customers with shipping updates and helping to resolve any logistics-related concerns.
• Offer personalized product recommendations based on customer preferences, needs, or browsing behavior to enhance the shopping experience.
• Collaborate with internal teams (logistics, sales, inventory, and marketing) to gather accurate information and ensure a seamless resolution of customer concerns.
• Record customer feedback and recurring issues to help improve products, services, and processes.
• Ensure all customer interactions align with the company’s tone of voice and brand values.
• Meet performance targets, such as response time, resolution time, and customer satisfaction ratings.

Skills & Requirements

• English Language
• Salesforce Customer Service
• Strong Work Ethic
• Problem Solving
• People Skills
• Back Office Support
• Call Centre

Government Mandated Benefits

Insurance Health & Wellness

Other

Company Social Events