Customer Service Representative

MD-TORCH Solutions; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Performance Bonus

Health Insurance

Flexible Hours

Job summary

A customer service solutions provider in Manila is seeking a Customer Service Representative to manage inquiries, provide product information, and resolve complaints effectively. Ideal candidates should possess strong communication skills, have patience, and at least a year of experience in the BPO sector. The position offers performance bonuses, health insurance, and flexible hours, aiming to foster a supportive work environment.

Qualifications

• At least a year of experience in the BPO industry.
• Ability to provide solutions to customer inquiries.
• Capable of working in a fast-paced environment.

Responsibilities

• Manage customer inquiries through various channels.
• Provide accurate product and service information.
• Resolve customer complaints effectively.

Skills

Strong communication skills

Problem-solving skills

Teamwork capability

Patience

Adaptability

Job description

On-site - Manila 1-3 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Performance Bonus, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Health Insurance

Professional Development

Professional Development

Work-Life Balance

Flexible Hours

Description

• Manage customer inquiries through various communication channels.
• Provide timely and accurate information about products and services.
• Resolve customer complaints effectively while maintaining a positive attitude.
• Document customer interactions and feedback in the CRM system.
• Collaborate with team members to improve service quality and customer satisfaction.

Requirements

• Job Title: Customer Service Representative
• Job Function: Customer Service
• Responsibilities and Duties: Ability to handle diverse customer issues and provide appropriate solutions
• Working Conditions: Comfortable working in a fast-paced environment with varying customer needs.
• Qualities and Traits: Strong communication skills, patience, and empathy towards customers; with a year of BPO experience.
• Qualities and Traits: Good problem-solving skills, adaptability, and teamwork capability.