Call Center Representative Hiring.

Recruitify_HR; Makati; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Health Insurance

Job summary

A leading recruitment firm in Makati is seeking a dedicated customer service representative for an on-site position. The ideal candidate will have 1-3 years of experience in a call center environment, strong communication skills, and the ability to effectively resolve customer inquiries and complaints. Responsibilities include maintaining records of customer interactions and collaborating with team members to improve service delivery. The role supports a rewarding work environment with benefits like an equity incentive plan and health insurance.

Qualifications

• 1-3 years of experience in a call center or customer service role.
• Proficiency in using call center software.
• Strong team collaboration skills.

Responsibilities

• Handle customer inquiries and provide accurate information.
• Resolve customer complaints to enhance satisfaction.
• Maintain detailed records of customer interactions.

Skills

Strong communication skills

Interpersonal skills

Proficiency in call center software

Calm under pressure

Team collaboration

Education

Bachelor’s degree in a relevant field

Tools

CRM systems

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Handle customer inquiries and provide accurate information regarding products and services.
• Resolve customer complaints efficiently and effectively to enhance customer satisfaction.
• Maintain detailed records of customer interactions in the database.
• Collaborate with team members to improve service delivery and resolve issues.
• Participate in training sessions to stay updated on company offerings and enhance communication skills.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 1-3 years of experience in a call center or customer service role.
• Skills and Competencies: Strong communication and interpersonal skills.
• Skills and Competencies: Proficiency in using call center software and CRM systems.
• Qualities and Traits: Ability to remain calm under pressure and handle challenging situations.
• Responsibilities and Duties: Strong team collaboration skills and a willingness to assist others.