Customer Service Representative

Global Strategic; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Health Insurance

13th Month Pay

Company Equipment

Parking Space

Sleeping Quarters

Job Training

Professional Development

Job summary

A leading BPO company in Mandaluyong is looking for a customer support representative to handle inbound and outbound calls. The ideal candidate will have at least 1 year of BPO experience, strong communication skills, and the ability to work night shifts. Competitive benefits include 13th month pay, health insurance, and professional development opportunities.

Qualifications

• Minimum of 1 year of BPO experience in a voice account.
• Ability to handle customer inquiries and resolve issues efficiently.

Responsibilities

• Handle inbound and outbound calls efficiently and professionally.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain a high level of customer satisfaction while meeting call targets.
• Document interactions and follow-up as necessary.

Skills

Strong communication skills

Interpersonal skills

Ability to work night shifts

Proficiency in handling high call volumes

Education

Bachelor's degree

Job description

On-site - Mandaluyong 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

13th Month Pay

Government Mandated Benefits

Insurance Health & Wellness

HMO

Company Equipment, Parking Space, Sleeping Quarters

Professional Development

Job Training, Professional Development

Bereavement Leave, Maternity & Paternity Leave, Sick Leave, Vacation Leave

• Handle inbound and outbound calls efficiently and professionally.
• Address customer inquiries, resolve issues, and provide accurate information.
• Maintain a high level of customer satisfaction while meeting call targets.
• Document interactions and follow‑up as necessary.
• Minimum of 1 year of BPO experience in a voice account.
• Strong communication and interpersonal skills.
• Ability to work night shifts and start ASAP.
• Proficiency in handling high call volumes.

Working Location

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately

• withholds your ID,
• requires you to provide a guarantee or collects property,
• forces you to invest or raise funds,
• collects illicit benefits,
• or other illegal situations.