Customer Service Representative Hiring in Top Bpo's.

Recruitify_HR; Makati; On-site; PHP 446,000 - 781,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A leading recruitment agency in Metro Manila is looking for a skilled Customer Service Representative to provide exceptional service through various communication channels. The role requires 5-10 years of experience in customer service, along with strong communication skills and proficiency in customer service software. This full-time position is located on-site in Makati, offering various incentives and opportunities for employee recognition and rewards.

Qualifications

• 5–10 years of experience in a customer service role.
• Further education is a plus.
• Patient, empathetic, able to handle challenging situations.
• Proficient in using customer service software and Microsoft Office Suite.
• Patient, empathetic, and able to handle challenging situations calmly.
• Fast-paced environment with the ability to work various shifts as required.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Resolve customer inquiries and issues timely and effectively.
• Maintain knowledge of product offerings and services.
• Document customer interactions accurately.
• Collaborate with team members to improve service processes.

Skills

Strong communication skills

Customer service software proficiency

Microsoft Office Suite proficiency

Multichannel support

Education

High School diploma or equivalent

Tools

MS Office

Customer service software

Job description

Customer Service Representative Hiring in Top Bpo's.

On-site - Makati 5-10 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service through various communication channels including phone, email, and chat.
• Resolve customer inquiries and issues in a timely and effective manner.
• Maintain a thorough knowledge of product offerings and services to assist customers appropriately.
• Document customer interactions and feedback accurately in the system.
• Work collaboratively with team members to improve service processes and customer satisfaction.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–10 years of experience in a customer service role.
• Skills and Competencies: Strong communication skills, both verbal and written.
• Skills and Competencies: Proficient in using customer service software and Microsoft Office Suite.
• Qualities and Traits: Patient, empathetic, and able to handle challenging situations calmly.
• Working Conditions: Fast-paced environment with the ability to work various shifts as required.

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