Customer Service Representative

MC DO SM CONSOLATION; Cebu City; On-site; PHP 201,000 - 357,000; Full time

Job summary

A local retail company in Cebu City is seeking a friendly and detail-oriented Customer Service Representative. You will assist customers, answer inquiries, and resolve complaints effectively. The ideal candidate has excellent communication skills and a customer-focused mindset. High school diploma is required, and flexibility in working hours is essential, including weekends and holidays.

Qualifications

• High school diploma or equivalent required; higher education preferred.
• Previous customer service experience preferred but not required.
• Ability to handle high call volumes and multitask efficiently.
• Patient, empathetic, customer-focused attitude and professionalism.

Responsibilities

• Assist customers by answering inquiries and resolving complaints.
• Provide information about products and services.
• Use CRM systems to document interactions and follow up as needed.

Skills

Excellent communication (verbal and written)

Problem-solving abilities

Ability to handle high call volumes

Basic computer proficiency

Customer-focused mindset

Education

High school diploma or equivalent

Associate’s or bachelor’s degree

Tools

CRM systems

Job description

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Job Description

• for pooling
• We are seeking a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will be responsible for assisting customers by answering inquiries, resolving complaints, and providing information about products and services. The ideal candidate has excellent communication skills, a problem-solving mindset, and the ability to handle multiple tasks efficiently.
• High school diploma or equivalent (required); associate’s or bachelor’s degree (preferred).
• Previous customer service experience (preferred but not always required).

Skills & Qualifications

• Excellent communication (verbal and written) and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle high call volumes and multitask efficiently.
• Basic computer proficiency and familiarity with CRM systems.
• Patience, empathy, and a customer-focused mindset.

Additional Requirements

• Availability to work flexible shifts, including weekends and holidays.
• Ability to remain calm under pressure and handle difficult customers professionally.
• Knowledge of company products/services (training provided).

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