Customer Service Representative (Retail Account)

Gratitude Philippines; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A customer service company in Cebu City is seeking a Customer Service Representative for a retail account. The ideal candidate will interact with customers, handle inquiries, and document interactions accurately. Candidates should have a Bachelor's degree and are not required to have prior experience. This full-time, on-site position offers equity incentives, a performance bonus, and HMO health coverage, ensuring a supportive work environment with periodic incentives.

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience preferred.
• Flexible to work in shifts.

Responsibilities

• Interact with customers to provide information and resolve inquiries.
• Handle customer complaints and provide appropriate solutions.
• Document customer interactions in the system accurately.
• Assist in developing customer service policies and procedures.
• Collaborate with team members to improve service delivery.

Skills

Proficient in English Language

Excellent customer service skills

Strong communication skills

Problem-solving mindset

Education

Bachelor’s degree in a relevant field

Job description

Customer Service Representative (Retail Account)

On-site - Cebu No Exp Required Bachelor Full-time

Description

• Interact with customers to provide information and resolve inquiries.
• Handle customer complaints, provide appropriate solutions and alternatives.
• Document customer interactions in the system accurately.
• Assist in developing customer service policies and procedures.
• Collaborate with team members to improve service delivery.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field
• Experience Level: 0–2 years
• Skills and Competencies: Proficient in English Language, excellent customer service skills
• Qualities and Traits: Strong communication skills, problem-solving mindset
• Responsibilities and Duties: Flexible to work in shifts

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Working Location

Central Bloc 2, IT Park. Cebu City, 6000 Cebu, Philippines

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