Customer Service Representative

NNR Global Logistics Philippines Inc.; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A logistics company in the Philippines is seeking a Customer Service Representative to assist customers with inquiries, resolve complaints, and process orders. Candidates should have a high school diploma, strong communication skills, and the ability to handle difficult situations professionally. This is a full-time, on-site role based in Cebu City, ideal for fresh graduates looking to begin their careers.

Qualifications

• Previous experience in customer service or a related field is required.
• Ability to work flexible hours, including evenings or weekends, if needed.

Responsibilities

• Provides assistance to customers by answering inquiries and resolving complaints.
• Processes orders, returns, and exchanges in a timely and accurate manner.
• Communicates with customers through various channels.

Skills

Strong verbal and written communication skills

Problem-solving and critical thinking abilities

Ability to handle difficult situations with patience

Good organizational and multitasking skills

Education

High school diploma or equivalent

College degree (a plus)

Tools

Customer service software or CRM tools

Job description

Overview

On-site - Cebu. Fresh graduates, students, high school or senior high school. Full-time.

Job Description

• Provides assistance to customers by answering inquiries, resolving complaints, and offering support.
• Processes orders, returns, and exchanges in a timely and accurate manner.
• Communicates with customers through various channels (phone, email, chat).
• Records customer feedback and escalates complex issues to the appropriate departments.
• Maintains knowledge of products and services to offer accurate information to customers.
• Ensures a positive and professional customer experience.

Qualifications

• High school diploma or equivalent (college degree is a plus).
• Previous experience in customer service or a related field.
• Strong verbal and written communication skills.
• Ability to handle difficult situations with patience and professionalism.
• Problem-solving and critical thinking abilities.
• Familiarity with customer service software or CRM tools.
• Good organizational and multitasking skills.
• Ability to work flexible hours, including evenings or weekends, if needed.

Additional Information

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• withholds your ID,
• requires you to provide a guarantee or collects property,