Customer Service Representative

Lexie; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Benefits offered by this job

Government Mandated Benefits

Health & Wellness – HMO

Job Training

Maternity & Paternity Leave

Flexible Hours

Job summary

A staffing and business consulting company in Cebu City is seeking a customer service representative to assist customers with inquiries and provide exceptional service. Candidates must have a High School Diploma, with 0-2 years of experience in customer service. Excellent communication skills and a customer-centric attitude are essential. The role is full-time and includes work during various shifts. Benefits include government-mandated health insurance, job training, and flexible hours.

Qualifications

• 0–2 years experience in customer service.
• Ability to handle multiple tasks in fast-paced environments.
• Must be flexible to work in various shifts including evenings and weekends.

Responsibilities

• Assist customers with inquiries and provide exceptional service.
• Resolve customer complaints efficiently and effectively.
• Maintain accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer experience.
• Support back-office operations as needed to streamline processes.

Skills

Proficient in English language

Excellent communication skills

Strong team player

Customer-centric attitude

Education

High School Diploma or equivalent

Job description

Overview

On-site - Cebu. High/Senior High School required. Full-time position. Department: Chat.

Description

Assist customers with inquiries and provide exceptional service. Resolve customer complaints efficiently and effectively. Maintain accurate records of customer interactions in the database. Collaborate with team members to enhance customer experience. Support back office operations as needed to streamline processes.

Responsibilities

• Assist customers with inquiries and provide exceptional service.
• Resolve customer complaints efficiently and effectively.
• Maintain accurate records of customer interactions in the database.
• Collaborate with team members to enhance customer experience.
• Support back-office operations as needed to streamline processes.

Qualifications

• Educational Qualifications: High School Diploma or equivalent.
• Experience Level: 0–2 years in customer service.
• Skills and Competencies: Proficient in English language and excellent communication skills.
• Qualities and Traits: Strong team player with a customer-centric attitude.
• Responsibilities and Duties: Ability to handle multiple tasks in fast-paced environments.
• Working Conditions: Must be flexible to work in various shifts including evenings and weekends.

Benefits

Government Mandated Benefits: Insurance Health & Wellness – HMO. Professional Development – Job Training. Maternity & Paternity Leave. Work-Life Balance – Flexible Hours.

Company

Lexie Staffing & Business Consulting Company

Safety & Security

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