Customer Service Representative

DATA WORDS; Cebu City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Medical

Government benefits

NBI

Job summary

An established customer service provider in Cebu City is seeking Customer Service Representatives to address customer inquiries and resolve complaints. Ideal candidates will possess strong communication skills and problem-solving abilities. Responsibilities include processing orders, handling returns, and maintaining customer satisfaction. This role includes government benefits and medical options.

Responsibilities

• Address customer inquiries and resolve complaints.
• Process orders and provide information about products and services.
• Handle returns, refunds, and exchanges.

Skills

Strong communication skills (verbal and written)

Problem-solving abilities

Multitasking and time management

Attention to detail and accuracy

Ability to work in a team or independently

Familiarity with office software and customer service tools

Job description

Customer service representatives are responsible for addressing customer inquiries, resolving complaints, processing orders, and providing information about products and services. They may also handle returns, refunds, and exchanges, as well as maintain customer records and ensure customer satisfaction.

• Medical
• Government benefits
• NBI
• Strong communication skills (verbal and written)
• Problem-solving abilities
• Multitasking and time management
• Attention to detail and accuracy
• Ability to work in a team or independently
• Familiarity with office software and customer service tools