Customer Service Representative

KMDC Employment Services; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A customer service company in Cebu City is looking for customer service representatives to provide outstanding support via phone and email. Responsibilities include assisting customers with inquiries, resolving complaints, and maintaining records. The ideal candidate is a college graduate with strong communication skills and no prior experience required. Shift work may be involved. Join us to help enhance customer satisfaction!

Qualifications

• No experience required.
• Empathetic, patient, detail-oriented, and a team player.
• Ability to work in an office environment; may involve shift work.

Responsibilities

• Provide outstanding customer service via phone and email.
• Assist customers with inquiries, product information, and order issues.
• Resolve complaints efficiently and professionally.
• Maintain accurate customer records and documentation.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay updated on product knowledge and company policies.

Skills

Strong communication skills

Problem-solving ability

Proficiency in customer service software

Education

College Graduate

Job description

Responsibilities

• Provide outstanding customer service via phone and email.
• Assist customers with inquiries, product information, and order issues.
• Resolve complaints efficiently and professionally.
• Maintain accurate customer records and documentation.
• Collaborate with team members to improve processes and customer satisfaction.
• Stay updated on product knowledge and company policies.

Qualifications

• Educational Qualifications: College Graduate
• Experience Level: No experience required.
• Skills and Competencies: Strong communication skills, problem-solving ability, and proficiency in customer service software.
• Working Conditions: Office environment; may involve shift work.
• Qualities and Traits: Empathetic, patient, detail-oriented, and team player.