Customer Service Representative

Thompson Property Management Corp.; Taguig; On-site; PHP 223,200 - 279,000; Full time

Job summary

A property management firm in Metro Manila is seeking a customer service representative to act as the primary point of contact for customer inquiries, complaints, and requests. The ideal candidate will possess excellent communication skills and be empathetic towards customer needs. This role is essential in ensuring high levels of customer satisfaction within the service industry.

Qualifications

• Excellent written and verbal communication skills.
• Patience and empathy when dealing with customers.
• Ability to listen to customer concerns and provide solutions.

Responsibilities

• Handle customer inquiries, complaints, and requests.
• Act as the primary point of contact with customers.
• Ensure customer satisfaction through effective communication.

Skills

Communication skills

Patience

Empathy

Job description

Overview

A customer service representative is responsible for handling customer inquiries, complaints, and requests. They are the primary point of contact between the customer and the company, and they play a critical role in ensuring customer satisfaction.

The job of a customer service representative requires excellent communication skills, both written and verbal, as well as the ability to be patient and empathetic. They must be able to listen to the customer’s concerns and provide solutions that meet their needs.

Qualifications

• Excellent written and verbal communication skills
• Patience and empathy when dealing with customers
• Ability to listen to customer concerns and provide solutions that meet their needs