Customer Service Representative

J Plazo Staffing Corp.; Cebu City; On-site; PHP 254,069 - 381,104; Full time

Job summary

A staffing agency in the Philippines is seeking a customer service representative responsible for handling inbound and outbound interactions via chat and email. The ideal candidate will possess strong English communication skills and have a high school diploma. The role requires a team-oriented mindset, problem-solving abilities, and efficiency in adapting to new situations.

Qualifications

• Must have strong English communication skills, both written and spoken.
• A team-oriented mindset with a proactive attitude is essential.
• Experience in customer service is preferred.

Responsibilities

• Handle inbound or outbound customer interactions via chat and email.
• Respond to inquiries with professionalism and empathy.
• Identify customer needs and deliver effective solutions.

Skills

Strong English communication skills

Team-oriented mindset

Problem-solving ability

Basic computer literacy

Education

High school diploma or equivalent

Job description

Responsibilities

• Handle inbound or outbound customer interactions via chat and email
• Respond to inquiries with professionalism, empathy and efficiency
• Identify customer needs and deliver effective, timely solutions
• Collaborate with internal teams and escalate issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on our products, services and company policies
• Recommend and upsell relevant products and services when appropriate

Qualifications

• High school diploma or equivalent education
• Strong English communication skills (written and spoken)
• Basic computer literacy and familiarity with internet-related tools
• A team-oriented mindset and a pro-active attitude
• You’re efficient and can quickly adapt to new situations
• A natural problem-solver with empathy and professionalism

Nice to have

• Experience in customer service
• Proficiency in an additional language (especially Swedish, Danish, German, Dutch, French or Spanish)