Swedish-Bilingual Customer Service Representative

3o-BPO Incorporated; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

3o-BPO Incorporated in Manila seeks a Swedish-Bilingual Customer Service Representative to join our onsite team. You will assist customers via phone, email, and chat, aiming to resolve inquiries professionally and to maintain high service quality.

You must be fluent in Swedish, Finnish and English, possess strong communication and problem-solving skills, and be comfortable in a dynamic, fast-paced environment with on-site work in Metro Manila.

Qualifications

• Fluent in Swedish, Finnish and English.
• Excellent communication and problem-solving skills.
• Customer service experience is an advantage.
• Willing to work in a dynamic and fast-paced environment.
• Willing to work onsite.

Responsibilities

• Assist customers via phone, email, and chat.
• Resolve inquiries and concerns in a professional manner.
• Proactively provide feedback for product and service improvement.
• Solve challenging cases by collaborating with team members.
• Maintain high customer satisfaction and service quality.

Skills

Swedish language

Finnish language

English language

Job description

We are looking for a Swedish-Bilingual Customer Service Representative.

Responsibilities:

• Assist customers via phone, email, and chat.

• Resolve inquiries and concerns in a professional manner.

• Proactively provide feedback for product and service improvement.

• Solve challenging cases by collaborating with team members.

• Maintain high customer satisfaction and service quality.

Qualifications:

• Fluent in Swedish, Finnish, and English

• Excellent communication and problem-solving skills

• Customer service experience is an advantage

• Willing to work in a dynamic and fast-paced environment

• Willing to work onsite