Customer Service Representative

Miranda HR; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Holiday Gifts

Incentives

Life Insurance

Job Training

Job summary

A recruitment firm is seeking a customer service representative in Muntinlupa, Philippines. This full-time position requires a high school diploma and offers on-site work. The role involves responding to inquiries, resolving complaints, and providing detailed information to customers. Ideal candidates should have strong English skills, customer service experience, and the ability to manage multiple tasks in a fast-paced environment. This position provides professional development opportunities and mandatory benefits.

Qualifications

• 0–2 years of experience in a relevant role.
• Ability to handle multiple tasks efficiently in a fast-paced environment.
• Excellent communication skills and a positive attitude towards customer service.

Responsibilities

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints professionally.
• Provide detailed product and service information to customers.
• Maintain customer records in the database.
• Collaborate with team members to enhance customer experience.

Skills

Proficient in English Language

Strong customer service skills

Technical skills

Organizational skills

Interpersonal skills

Experience in a call centre environment

Education

High School Diploma or equivalent

Job description

Description

• Respond promptly to customer inquiries via phone, email, and chat.
• Resolve customer issues and complaints in a professional and efficient manner.
• Provide detailed product and service information to customers.
• Maintain customer records and update information in the database.
• Collaborate with team members to enhance the overall customer experience.

Requirements

• Educational Qualifications:High School Diploma or equivalent
• Experience Level:0–2 years
• Skills and Competencies:Proficient in English Language, strong customer service skills, technical and organizational skills, interpersonal skills, and experience in a call centre environment.
• Responsibilities and Duties:Ability to handle multiple tasks efficiently and work within a fast-paced environment.
• Qualities and Traits:Excellent communication skills and a positive attitude towards customer service.