Customer Service Representative

New Balance SM JMall; Cebu City; On-site; PHP 223,200 - 279,000; Full time

Job summary

A retail company in Cebu City is looking for a Customer Service Representative. This role involves assisting customers with inquiries and complaints while providing effective solutions to enhance the customer experience. Candidates should have strong communication skills, problem-solving abilities, and be comfortable working across various communication channels. A high school diploma is required, with a college degree preferred.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role or similar.
• Ability to handle stressful situations professionally.

Responsibilities

• Assist customers with inquiries, issues, and product concerns.
• Provide timely and effective solutions to maintain positive customer experience.
• Manage complaints and process orders or returns.

Skills

Communication skills

Problem-solving abilities

Customer-first attitude

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

MS Office

CRM software

Job description

Overview

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Job Description

• A Customer Service Representative is responsible for assisting customers with inquiries, issues, and product or service-related concerns. This role involves providing timely and effective solutions, maintaining a positive customer experience, managing complaints, and processing orders or returns. Strong communication skills, problem-solving abilities, and a customer-first attitude are essential for success in this role. Customer Service Representatives typically work across various communication channels such as phone, email, or chat, and must be able to multitask in a fast-paced environment.
• High school diploma or equivalent; college degree preferred.
• Proven experience in a customer service role or similar.
• Excellent verbal and written communication skills.
• Strong problem-solving and multitasking abilities.
• Ability to handle stressful situations professionally.
• Proficiency in basic computer applications (MS Office, CRM software).
• Strong attention to detail and organizational skills.
• Positive attitude with a customer-first mentality.
• Flexibility to work in shifts or during weekends as needed.
• Ability to work both independently and as part of a team

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