Customer Service Representative

Vaño Beach Resort Cebu City; Cebu City; On-site; PHP 167,400 - 279,000; Full time

Job summary

A leading beach resort in Cebu City is seeking a friendly and detail-oriented Customer Service Representative. The role involves assisting customers by providing information, resolving inquiries, and ensuring a positive experience. Ideal candidates should possess strong communication skills, a high school diploma, and the ability to multitask in a fast-paced environment. Flexibility for various shifts is required.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s preferred.
• Previous customer service experience is a plus.
• Strong attention to detail and accuracy.

Responsibilities

• Assist customers by providing information and resolving inquiries.
• Ensure a positive customer experience.

Skills

Communication skills

Problem-solving

Multitasking

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

Tools

Customer service software

Microsoft Office

Job description

Overview

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Responsibilities

• We are seeking a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will assist customers by providing information, resolving inquiries, and ensuring a positive experience. The ideal candidate is an excellent communicator with a customer-first mindset.

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• Previous customer service experience is a plus
• Strong communication and interpersonal skills
• Ability to handle high-pressure situations professionally
• Proficiency in using customer service software and Microsoft Office
• Problem-solving and conflict resolution skills
• Ability to multitask and work in a fast-paced environment
• Strong attention to detail and accuracy
• Bilingual skills may be an advantage, depending on the role

Other Requirements

• Flexibility to work various shifts, including weekends and holidays
• Ability to sit for extended periods and use a computer

Safety and Compliance

• If the position requires you to work overseas, please be vigilant and beware of fraud.
• Report suspicious job offers: withholds your ID; requires you to provide a guarantee or collects property; forces you to invest or raise funds; collects illicit benefits; or other illegal situations.