Customer Service Representative

Advance Step International Manpower Services Inc; Manila; On-site; PHP 223,200 - 279,000; Full time

Job summary

A leading manpower services provider in Metro Manila is seeking a Customer Service Representative. The role involves responding to customer inquiries through various channels, providing accurate product information, and resolving issues efficiently. Ideal candidates will have strong communication skills, experience in customer service, and proficiency in CRM software. This position requires a high school diploma or equivalent, with a Bachelor’s degree as a plus.

Qualifications

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and patience.
• Ability to handle high-stress situations with professionalism.
• Ability to work in a fast-paced environment and adapt to changing priorities.

Responsibilities

• Respond to customer inquiries and complaints through various channels.
• Provide accurate information about products or services.
• Resolve customer issues and complaints in a professional manner.
• Process orders, returns, and refunds according to company policies.
• Maintain detailed records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Identify customer needs and provide solutions.

Skills

Communication skills

Problem-solving abilities

Customer-focused attitude

CRM software proficiency

Microsoft Office Suite proficiency

Education

High school diploma or equivalent

Bachelor’s degree

Tools

CRM software

Microsoft Office Suite

Job description

• Respond to customer inquiries and complaints through various channels (phone, email, chat).
• Provide accurate information about products or services.
• Resolve customer issues and complaints in a professional and timely manner.
• Process orders, returns, and refunds according to company policies.
• Maintain detailed and accurate records of customer interactions.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to resolve complex issues.
• Identify customer needs and provide solutions to enhance their experience.
• Stay updated on product knowledge and company policies.
• Handle high-volume customer interactions efficiently and professionally.

Requirements & Skills

• Proven experience as a Customer Service Representative or similar role.
• Excellent communication and interpersonal skills.
• Strong problem‑solving abilities and patience.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to handle high‑stress situations with professionalism.
• Empathetic and customer‑focused attitude.
• High school diploma or equivalent; a Bachelor’s degree is a plus.
• Ability to work in a fast‑paced environment and adapt to changing priorities.