Online Customer Service Representative

Synlink Recruitment Outsourcing Co. Inc.; Taguig; On-site; PHP 223,200 - 334,800; Full time

Job summary

A recruitment outsourcing company is seeking a Customer Service Representative to provide exceptional service via phone, email, and chat. Candidates must have at least 6 months of BPO voice experience, be 50 years old and below, and be willing to work onsite during graveyard shifts, weekends, and holidays. This role requires effective communication and a commitment to customer satisfaction.

Qualifications

• At least 6 months BPO voice international experience.
• Willing to work onsite.
• Must be 50 years old and below.
• Available for graveyard shifts, weekends, and holidays.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, concerns, and product issues.
• Maintain accurate records of customer interactions.

Skills

Exceptional customer service

Effective communication

Team collaboration

Job description

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, concerns, and product issues.
• Maintain accurate records and documentation of customer interactions.
• Collaborate with team members to resolve issues efficiently.
• Stay updated on product knowledge and company policies.
• Ensure customer satisfaction and loyalty through effective communication.

Qualifications

• At least 6 months BPO voice international experience
• Willing to work onsite
• At least 50 years old and below
• Willing to work graveyard shift/shifting schedule/weekends/holidays