Customer Service Representative (No BPO Exp Required!)

RC Low Human Resource Consultancy OPC; Quezon City; On-site; PHP 223,200 - 334,800; Full time

Job summary

A customer service firm in Quezon City is looking for dedicated individuals to provide top-notch customer service across multiple channels. Candidates should have a positive attitude, good communication skills, and a willingness to help customers achieve satisfaction. Experience in customer service is preferred, and flexibility in working hours is necessary. This opportunity offers a chance to grow in a dynamic environment.

Qualifications

• At least High School Graduation, associate degree preferred.
• Previous experience in customer service is an advantage.
• Strong verbal and written communication abilities.

Responsibilities

• Provide exceptional customer service across various channels.
• Answer inquiries about products and account information.
• Resolve customer complaints effectively.

Skills

Customer service

Communication skills

Problem-solving skills

Education

High School Graduate or Associate degree

Job description

Key Responsibilities

• Provide exceptional customer service via phone, email, chat, or social media.
• Answer customer inquiries regarding products, services, or account information.
• Resolve customer complaints, concerns, and issues in a timely and effective manner.
• Maintain accurate customer records, updating account information as needed.
• Ensure customer satisfaction by offering solutions that meet their needs.
• Stay informed about company policies, procedures, and product updates to deliver accurate information.
• Identify and escalate priority issues to the appropriate department when necessary.
• Collaborate with team members to achieve individual and team goals.
• Meet or exceed performance metrics such as response time, quality standards, and customer satisfaction.

Qualifications

• At least HS Grad (Old curriculum). Associate degree or higher is a plus.
• Previous customer service experience is preferred but not required.
• Good to Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Strong problem-solving skills and the ability to think on your feet.
• A positive attitude with a passion for helping people.
• Basic computer skills and the ability to use customer service software.
• Ability to work flexible hours, including evenings, weekends, and holidays.