Customer Service Representative

JetSon Manpower Agency; Muntinlupa; On-site; PHP 223,000 - 391,000; Full time

Job summary

A leading employment agency in Metro Manila is seeking customer support representatives responsible for delivering high-quality customer service. Ideal candidates include college graduates with BPO experience or high school graduates with extensive experience. Flexibility in working hours and locations is essential.

Qualifications

• Must have at least 6 months of BPO experience for college graduates.
• Open to high school/senior high school graduates or college undergraduates with a minimum of 2.5 years of BPO experience.
• Willing to work on shifting schedules and during holidays.

Responsibilities

• Deliver customer support in accordance with defined service level agreements.
• Maintain high standards of call quality.
• Address and resolve customer inquiries or concerns in a timely manner.

Skills

Good communication skills

Education

College graduates or high school/senior high school graduates with BPO experience

High school graduate or college undergrad (with 2.5 years BPO experience)

Job description

Responsible for delivering customer support in accordance with defined scope of work and service level agreements. This includes maintaining high standards of call quality and meeting quantitative performance metrics, while effectively addressing and resolving customer inquiries or concerns in a timely and professional manner.

• Open to college graduates with at least 6 months of BPO experience
• Also open to high school graduates, senior high school graduates, or college undergraduates with a minimum of 2.5 years of BPO experience
• Must have good communication skills
• Willing to work at any on-site/off-site location
• Amenable to work on shifting schedules and during holidays, if required