Customer Service Representative

Relia Sourcing; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Relia Sourcing is seeking a dedicated Customer Service Representative in the Philippines to provide exceptional support to customers via inbound and outbound calls. You will resolve inquiries, document interactions in internal systems, and maintain high service standards.

Ideal candidates have at least 1 year of international voice experience in a BPO or call center, strong verbal skills, and the ability to multitask in a fast-paced environment. Training and growth opportunities are available.

Qualifications

• At least 1 year of international voice experience in a BPO or call center setting.
• Prior experience in a phone-based or contact center support role.
• Strong verbal communication and customer service skills.

Responsibilities

• Handle inbound and outbound customer calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and elevate issues when necessary to ensure prompt resolution.

Skills

Customer service

Verbal communication

Multitasking

Call center

Tools

CRM systems

Job description

Job Summary:

We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will provide exceptional support to customers through inbound and outbound calls, resolving inquiries efficiently, and ensuring a high standard of service quality.

Key Responsibilities:

• Handle inbound and outbound customer phone calls in a professional manner.
• Address and resolve customer inquiries effectively and efficiently.
• Ensure adherence to quality, compliance, and call control standards.
• Accurately document all customer interactions in internal systems.
• Collaborate with team members and elevate issues when necessary to ensure prompt resolution.

Preferred Qualifications:

• At least 1 year of international voice experience in a BPO or Call Center setting.
• Prior experience in a phone-based or contact center support role.
• Strong verbal communication and customer service skills.
• Ability to multitask and manage call flow effectively.
• Comfortable working in a fast-paced environment.
• Positive attitude and willingness to learn and adapt