Customer Care Representative

Moldex Group of Companies, Inc.; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Job summary

A notable company in the Philippines is seeking candidates for a customer service role. Responsibilities include handling inquiries via various channels, maintaining customer account records, and assisting with documentation. Ideal candidates should have a Bachelor's degree and at least one year of relevant experience in customer service or sales support, but fresh graduates are welcome to apply. This position offers growth opportunities in a supportive work environment.

Qualifications

• Graduate of ANY Bachelor's Degree.
• At least one (1) year of experience in customer service, account management, or sales support.
• Fresh graduates are welcome to apply.

Responsibilities

• Handle customer inquiries via phone, email, and walk-ins.
• Record and track customer concerns using CRM tools.
• Maintain and update customer account records.
• Assist in processing account-related documents.
• Prepare regular monitoring of reports on customer concerns.

Skills

Customer service skills

Account management

Sales support

MS Office Suite proficiency

Excellent communication

Problem-solving

Interpersonal skills

Conflict resolution

Education

Bachelor's Degree

Tools

CRM tools

Job description

Job Requirements

• Graduate of ANY Bachelor's Degree
• At least one (1) year of experience in customer service, account management, or sales support
• Proficient in MS Office Suite
• Excellent communication and interpersonal skills
• Strong problem-solving and conflict resolution abilities
• Preferably with working experience in the BPO industry (not required)
• Fresh graduates are welcome to apply

Responsibilities

I. Inquiry and Issue Resolution

• Handle customer inquiries via phone, email, and walk-ins
• Record and track customer concerns, complaints, and requests using CRM tools
• Escalate unresolved issues to appropriate departments and follow-up until resolutions
• Provide updates and feedback to customers regarding the status of their concerns

II. Account Management and Documentation

• Maintain and update customer account records and transaction history
• Assist in processing account-related documents such as billing, adjustments, and service requests
• Ensure completeness and accuracy of customer files, both physical and digital
• Monitor account status and notify clients of important updates or required actions

III. Customer Engagement and Support

• Assist in implementing customer satisfaction surveys and feedback programs
• Participate in customer care training and development programs

IV. Administrative and Reporting Tasks

• Prepare regular monitoring of reports on customer concerns, resolutions, and fulfillment of requests
• Perform other tasks that may be assigned by the immediate superior from time to time