Customer Service Representative

Hello Courier Services; Cavite City; Hybrid; PHP 223,200 - 334,800; Full time

Job summary

A delivery service company is seeking a customer service representative in Cavite City. The role involves serving as the first point of contact for inquiries, providing accurate information, and resolving complaints. Candidates should have a diploma and preferably less than a year of customer service experience. Strong proficiency in English and effective people skills are essential. This position may offer hybrid working conditions.

Qualifications

• Less than 1 year of experience in customer service preferred.
• Strong work ethic and interpersonal skills are essential.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints promptly and efficiently.
• Document interactions and feedback in the CRM system.
• Collaborate with team members to improve the customer experience.

Skills

Proficiency in English language

Strong customer service orientation

Problem-solving abilities

Exceptional organizational skills

Effective people skills

Education

Diploma in any field

Job description

Responsibilities

1. Serve as the first point of contact for customer inquiries.
2. Provide accurate information regarding products and services.
3. Resolve customer complaints promptly and efficiently.
4. Maintain a positive, empathetic, and professional attitude.
5. Document interactions and feedback in the CRM system.
6. Collaborate with team members to improve the customer experience.

Requirements

• Educational Qualifications: A diploma in any field is required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Proficiency in English language, strong customer service orientation, problem-solving abilities, exceptional organizational skills, and effective people skills.
• Working Conditions: Office environment with possible remote work options.
• Qualities and Traits: Strong work ethic, interpersonal skills, and a positive attitude.