Customer Service Representative

Hello Courier Services; Cebu City; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A local courier service provider based in Cebu City is seeking a customer service representative to handle inquiries, provide accurate information, and resolve complaints. Candidates should have a diploma, ideally with less than a year of experience in customer service, and strong proficiency in English. A positive attitude and strong work ethic are essential. This role may include remote work options.

Qualifications

• Proficiency in English is required.
• Less than 1 year of experience in customer service preferred.
• Strong work ethic and positive attitude are crucial.

Responsibilities

• Serve as the first point of contact for customer inquiries.
• Provide accurate information regarding products and services.
• Resolve customer complaints promptly and efficiently.

Skills

Proficiency in English

Strong customer service orientation

Problem-solving abilities

Exceptional organizational skills

Effective people skills

Education

Diploma in any field

Job description

1. Serve as the first point of contact for customer inquiries.
2. Provide accurate information regarding products and services.
3. Resolve customer complaints promptly and efficiently.
4. Maintain a positive, empathetic, and professional attitude.
5. Document interactions and feedback in the CRM system.
6. Collaborate with team members to improve the customer experience.

Requirements:

• Educational Qualifications: A diploma in any field is required.
• Experience Level: Less than 1 year of experience in customer service preferred.
• Skills and Competencies: Proficiency in English language, strong customer service orientation, problem-solving abilities, exceptional organizational skills, and effective people skills.
• Working Conditions: Office environment with possible remote work options.
• Qualities and Traits: Strong work ethic, interpersonal skills, and a positive attitude.