CUSTOMER SERVICE

Celeraise; Philippines; On-site; PHP 223,000 - 357,000; Full time

Job summary

Celeraise is seeking a Customer Service Representative to be the first point of contact for customers, resolving inquiries and building strong relationships. You will assist with deliveries, billing, and order processing while collaborating with other departments to ensure a positive client experience.

Ideal candidates have a bachelor's degree, good communication skills, and computer literacy; experience is an advantage.

Qualifications

• Bachelor’s degree holder.
• Experience is an advantage.
• Strong communication skills are required.
• Computer literacy is essential.

Responsibilities

• Serve as the initial point of contact for customer inquiries and resolve concerns.
• Prepare gate pass for delivery.
• Build sustainable relationships of trust through open and interactive communication.
• Monitor and coordinate delivery schedule; take orders, calculate charges, and process billing or payments.
• Review customer accounts and make changes, if necessary.
• Handle returns or complaints.
• Assist clients with any issues or inquiries.
• Look for potential customers.
• Attend client meetings.
• Shall follow the rules and regulations of the company.
• Shall perform different assigned tasks from superior from time to time.

Skills

Communication skills

Customer service

Computer literacy

Education

Bachelor's degree

Job description

Job Description

• Customer Service Representative include serving as the initial point of contact for customer inquiries, resolving concerns, maintaining accurate records, providing technical support, and collaborating with other departments to ensure a positive customer experience.
• Prepare gate pass for delivery
• Build sustainable relationships of trust through open and interactive communication.
• Monitor and coordinate delivery schedule. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary. Handle returns or complaints.
• Assist client for any issues and inquiry
• handle account of clients
• look for potential customers
• Provide timely and accurate cost per product
• Attend client's meetings
• Shall follow the rules and regulation of the company
• Shall perform different assigned task from superior from time to time.

Job Qualifications

• bachelor degree holder
• with experience is advantage
• with good in communication skills
• computer leterate