Customer Service Representative

Asian Land Strategies Corporation; Bulacan; Hybrid; PHP 223,200 - 279,000; Full time

Job summary

A real estate company in Bulacan is looking for a customer service representative to handle client inquiries. The role requires excellent communication skills and the ability to document interactions effectively. Ideal for fresh graduates or those with less than a year of experience in customer service. The position is office-based, with potential for remote work depending on company policy.

Qualifications

• Fresh graduates are encouraged to apply.
• Less than 1 year experience required, preferably in a customer service role.
• Skills in communication and CRM software necessary.

Responsibilities

• Act as the first point of contact for client inquiries.
• Resolve customer issues promptly and effectively.
• Document customer interactions and transactions.

Skills

Excellent communication skills

Proficiency in CRM software

Ability to handle customer inquiries

Problem-solving skills

Education

Bachelor's degree in any field

Job description

Responsibilities

• Act as the first point of contact for client inquiries, providing exceptional service.
• Communicate effectively both orally and in writing to resolve issues promptly.
• Maintain a deep understanding of company policies and real estate market trends.
• Coordinate with various departments to address customer needs effectively.
• Document customer interactions and transactions, recording details of inquiries, complaints, and comments.

Qualifications

• Educational Qualifications: Minimum Bachelor's degree in any field. Fresh graduates are encouraged to apply.
• Experience Level: Less than 1 year experience required, preferably in a customer service role.
• Skills and Competencies: Excellent communication skills, proficiency in CRM software, adept at handling customer inquiries and complaints.
• Responsibilities and Duties: Respond to customer queries, maintain high customer satisfaction, manage customer accounts, resolve issues efficiently.
• Working Conditions: Office-based role with the possibility of remote work depending on company policy.
• Qualities and Traits: Patient, empathetic, adaptable, and able to work in a fast-paced environment.