Customer Service Representative

Tri-Unity Talent Sourcing & Human Resource Management Services; Manila; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading talent sourcing firm is seeking a customer service representative in Metro Manila. The role involves addressing customer concerns, enhancing satisfaction, and collaborating across departments. Candidates should have a bachelor's degree in Marketing or Management, strong communication skills, and a willingness to learn. Fresh graduates are encouraged to apply.

Qualifications

• Fresh graduates are welcome to apply.
• Ability to build rapport with customers.
• Strong organizational skills and attention to detail.

Responsibilities

• Address and resolve customer concerns in a timely manner.
• Implement strategies to enhance customer experience.
• Maintain accurate customer records and feedback.

Skills

Strong verbal and written communication skills

Excellent interpersonal skills

Problem-solving skills

Willingness to learn and adapt

Education

Bachelor’s degree in Marketing, Management, or related field

Tools

MS Office

Google Workspace

Job description

Responsibilities

• Address and resolve customer concerns in a timely and professional manner.
• Create and implement strategies to enhance customer experience and satisfaction.
• Maintain accurate customer records and feedback reports.
• Coordinate with service, sales, and finance teams to resolve issues.
• Follow up with customers to ensure resolution and satisfaction.

Qualifications

• Bachelor’s degree in Marketing, Management, or a related field (fresh graduates are welcome to apply)
• Strong verbal and written communication skills
• Excellent interpersonal skills with the ability to build rapport with customers
• Problem-solving skills and ability to handle challenging situations calmly and professionally
• Basic knowledge of customer service principles and practices
• Proficiency in MS Office or Google Workspace
• Willingness to learn and adapt to company processes and CRM tools
• Ability to work both independently and as part of a team
• Strong organizational skills and attention to detail