Customer Service Representative

Metacom Careers; Baliwag; On-site; PHP 223,000 - 357,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service specialist to provide exceptional support and resolve inquiries. You will document interactions and assist in processing orders, returns, and exchanges.

You will collaborate with team members to improve service processes and adapt to flexible hours, including weekends and holidays. 0-2 years of experience and a bachelor's degree are preferred for this role.

Qualifications

• Bachelor's degree in a relevant field preferred.
• 0-2 years of experience in customer service or related roles.
• Excellent verbal and written communication skills.
• Proficient in using customer service software and tools.
• Strong problem-solving skills and empathy towards customers.
• Ability to work flexible hours, including weekends and holidays.

Responsibilities

• Provide exceptional customer service to ensure customer satisfaction.
• Handle customer inquiries and resolve complaints efficiently.
• Document customer interactions and feedback for future reference.
• Assist in processing orders, returns, and exchanges.
• Collaborate with team members to improve service processes.

Skills

Verbal & written communication

Customer service software

Education

Bachelor's degree

Tools

CRM systems

Ticketing tools

Job description

Description

• Provide exceptional customer service to ensure customer satisfaction.
• Handle customer inquiries and resolve complaints efficiently.
• Document customer interactions and feedback for future reference.
• Assist in processing orders, returns, and exchanges.
• Collaborate with team members to improve service processes.

Requirements

• Educational Qualifications: Bachelor's degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service or related roles.
• Skills and Competencies: Excellent verbal and written communication skills.
• Skills and Competencies: Proficient in using customer service software and tools.
• Qualities and Traits: Strong problem-solving skills and empathy towards customers.
• Working Conditions: Ability to work flexible hours, including weekends and holidays.