Customer Service Representative

Metacom Careers; Bacoor; On-site; PHP 180,000 - 240,000; Full time

Job summary

Metacom Careers in the Philippines is seeking an entry-level Customer Service Representative to assist clients via phone, email, and chat. You will handle inquiries, resolve complaints, and maintain accurate records of interactions to ensure high levels of satisfaction.

This fast-paced, team-oriented role requires a strong command of English, excellent communication, and a willingness to learn about products and services to provide precise information.

Qualifications

• Bachelor’s degree preferred.
• Entry-level 0-2 years experience.
• Proficient in English language.
• Strong customer service skills.
• Familiarity with call center operations is a plus.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide outstanding customer service and support via phone, email, and chat.
• Assist customers with inquiries, complaints, and product support.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance service processes.
• Stay updated on product knowledge to provide accurate information.

Skills

English fluency

Customer service

Strong communication

Education

Bachelor’s degree in relevant field (preferred)

Job description

Job Description:

Description

• Provide outstanding customer service and support to clients via phone, email, and chat.
• Assist customers with inquiries, complaints, and product support to ensure satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to enhance customer service processes.
• Stay updated on product knowledge and services to provide accurate information.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: Entry-level (0–2 years).
• Skills and Competencies: Proficient in English language.
• Skills and Competencies: Strong customer service skills.
• Skills and Competencies: Familiarity with call center operations is a plus.
• Qualities and Traits: Excellent communication and interpersonal skills.
• Qualities and Traits: Ability to work in a fast-paced, team-oriented environment.