Customer Service Representative

Metacom Careers; Antipolo; On-site; PHP 223,000 - 335,000; Full time

Job summary

Metacom Careers is seeking a customer service representative to provide exceptional support to clients in the Philippines. The role involves assisting customers by phone, email, and chat, resolving inquiries, and maintaining professionalism during interactions.

Documentation of feedback and collaboration with teammates aim to continually improve service quality. Ideal candidates have a Bachelor’s degree (preferred) and 0–2 years of experience in customer service, with strong English

Qualifications

• Bachelor’s degree preferred.
• 0–2 years of experience in customer service.
• Strong communication skills in English.
• Excellent problem-solving abilities.
• Strong work ethic and a team player.
• Exceptional interpersonal and people skills.
• Familiarity with call centre operations is a plus.

Responsibilities

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers in resolving issues and answering inquiries regarding products and services.
• Maintain a positive and professional demeanor while managing customer interactions.
• Document customer interactions and feedback accurately to improve service quality.
• Collaborate with team members to enhance overall customer satisfaction.

Skills

English communication

Problem solving

Team player

Interpersonal skills

Call center familiarity

Education

Bachelor’s degree

Job description

Description

• Provide exceptional customer service to clients via phone, email, and chat.
• Assist customers in resolving issues and answering inquiries regarding products and services.
• Maintain a positive and professional demeanor while managing customer interactions.
• Document customer interactions and feedback accurately to improve service quality.
• Collaborate with team members to enhance overall customer satisfaction.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0-2 years of experience in customer service.
• Skills and Competencies: Strong communication skills in English.
• Skills and Competencies: Excellent problem-solving abilities.
• Qualities and Traits: Strong work ethic and a team player.
• Qualities and Traits: Exceptional interpersonal and people skills.
• Skills and Competencies: Familiarity with call centre operations is a plus.