Customer Service Representative

Metacom Careers; Antipolo; On-site; PHP 223,000 - 335,000; Full time

Job summary

Metacom Careers is seeking a customer service associate in the Philippines, Rizal, Antipolo. The role involves handling inquiries via phone, email, and chat, providing product information, and resolving issues efficiently.

You will maintain detailed records of interactions and work with the team to improve service processes, while adhering to company policies. Candidates typically have a Bachelor’s degree preferred and 0–2 years in customer service, with strong English language proficiency and

Qualifications

• Bachelor’s degree in a relevant field preferred.
• 0–2 years in a customer service role or similar.
• Proficiency in English language and strong customer service skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide information about products and services while resolving issues faced by customers.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer service processes.
• Adhere to company policies and procedures to ensure customer satisfaction.

Skills

English proficiency

Customer service

Call center experience

Education

Bachelor’s degree preferred

Job description

Job Description:

• Handle customer inquiries via phone, email, and chat in a prompt and professional manner.
• Provide information about products and services while resolving any issues faced by customers.
• Maintain detailed records of customer interactions and transactions.
• Work collaboratively with team members to enhance customer service processes.
• Adhere to company policies and procedures to ensure customer satisfaction.

Requirements:

• Educational Qualifications:Bachelor’s degree in a relevant field preferred.
• Experience Level:0–2 years of experience in a customer service role.
• Skills and Competencies:Proficiency in English language, strong customer service skills, and call center experience.
• Qualities and Traits:Excellent communication skills, patience, and a problem-solving attitude.
• Working Conditions:Ability to work in a fast-paced environment and handle a high volume of calls.