Customer Service Representative

Metacom Careers; Gumaca; On-site; PHP 223,000 - 335,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service professional to assist customers, provide accurate product information, and maintain positive interactions. The role emphasizes clear communication, problem-solving, and a commitment to high service standards.

You'll work with a supportive team, document customer interactions, and collaborate to improve the overall experience. Fluency in English and a customer-first mindset are essential for success in this position.

Qualifications

• Bachelor’s degree in a relevant field is preferred.
• 0–2 years of customer service experience is preferred but not required.
• Proficiency in English is required.
• Excellent customer service and interpersonal skills are essential.
• Ability to work well in a team and stay organized.

Responsibilities

• Assist customers with inquiries and provide accurate product information.
• Handle complaints and provide timely solutions.
• Maintain a positive, professional attitude in all interactions.
• Collaborate with team members to enhance customer experience.
• Document interactions and maintain accurate records.

Skills

Strong English language proficiency

Excellent customer service and Interp.

Team collaboration

Organizational and technical skills

Education

Bachelor’s degree

Job description

Description

• Assist customers with their inquiries and provide accurate information about products and services.
• Handle customer complaints and provide effective solutions in a timely manner.
• Maintain a positive and professional attitude while interacting with customers.
• Collaborate with team members to enhance the overall customer experience.
• Document customer interactions and maintain accurate records.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years of customer service experience preferred but not required.
• Skills and Competencies: Strong English language proficiency.
• Skills and Competencies: Excellent customer service and interpersonal skills.
• Skills and Competencies: Ability to work collaboratively as a team player.
• Skills and Competencies: Strong organizational and technical skills.
• Qualities and Traits: Positive attitude and a passion for helping others.