Customer Service Representative

JetSon Manpower Agency; Angeles; On-site; PHP 200,880 - 279,000; Full time

Job summary

A leading staffing agency in Pampanga is seeking customer support representatives to provide excellent service via phone, email, and chat. Applicants should have at least a high school diploma and relevant experience in customer service, especially in the call center industry. Strong communication skills and a customer-oriented approach are essential for this role.

Qualifications

• At least a high school graduate with 1-3 years of customer service experience in a call center.
• Typing speed of 35 WPM with 85% accuracy for chat; 30 WPM for voice.
• Experience in tech support is a plus.

Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate customer records and documentation.

Skills

Proficient in English

Excellent communication skills

Problem-solving abilities

Customer-oriented mindset

Education

High School Diploma or Senior High School Certificate

Job description

Responsibilities

• Provide excellent customer support via phone, email, and chat.
• Resolve customer inquiries and complaints efficiently.
• Maintain accurate customer records and documentation.
• Collaborate with team members to enhance service quality.
• Stay up-to-date with product knowledge and company policies.
• Achieve individual and team performance goals.

Qualifications

• At least a high school graduate, 1 year of CCE, 35 WPM typing speed, 85% accuracy (CHAT) or;
• At least a high school graduate, 2 years of CCE or 6 months to 1 year of tech support experience, 30 WPM typing speed, 85% accuracy (VOICE)
• Educational Qualifications: High School Diploma or Senior High School Certificate required.
• Experience Level: 1-3 years of experience in customer service, preferably in a call center or back office support.
• Skills and Competencies: Proficient in English, excellent communication skills, problem-solving abilities, and customer-oriented mindset.
• Responsibilities and Duties: Handle customer inquiries, resolve complaints, provide product information, and support back office operations.
• Working Conditions: Work onsite