Customer Service Agent - Training & Growth Path

StaffSmart Outsourcing; Metro Manila; On-site; PHP 223,000 - 357,000; Full time

Benefits offered by this job

On-the-job training

Competitive salary

Career progression

Health & wellness initiatives

Professional development

Mentor support

Recognition program

Flexible scheduling

Job summary

StaffSmart Outsourcing in Quezon City is seeking enthusiastic and customer-focused Customer Service Representatives for a full-time role at UP Technohub. No prior BPO experience is required as comprehensive training and ongoing support are provided.

You will handle inbound and outbound inquiries, provide accurate responses, record interactions, follow policies, and collaborate with teammates to meet targets while maintaining confidentiality.

Qualifications

• Minimum educational requirement is a high school diploma or equivalent.
• Strong written and verbal communication skills.
• Excellent listening and comprehension abilities.
• Patience and empathy for diverse customers.
• Problem-solving mindset with basic computer skills.
• Willingness to learn and adapt to new systems and processes.
• Ability to work flexibly, including shifts outside standard hours.

Responsibilities

• Handle inbound and outbound customer inquiries via phone.
• Provide accurate, timely, and professional responses to questions and concerns.
• Resolve issues efficiently while remaining courteous and positive.
• Process customer transactions, orders, and requests per procedures.
• Document all interactions accurately in the company systems.
• Follow policies, quality standards, and brand guidelines in all communications.
• Identify opportunities to improve customer satisfaction and offer ideas for service improvements.
• Collaborate with team members and supervisors to meet targets and objectives.

Skills

Communication

Active listening

Patience & empathy

Problem solving

Computer proficiency

Willingness to learn

Flexibility

Team collaboration

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing in Quezon City is seeking enthusiastic and customer-focused Customer Service Representatives for a full-time role at UP Technohub. No prior BPO experience is required as comprehensive training and ongoing support are provided.

You will handle inbound and outbound inquiries, provide accurate responses, record interactions, follow policies, and collaborate with teammates to meet targets while maintaining confidentiality.