Customer Service Lead - Full-Time Ownership

Visa Hunt; Philippines; Remote; PHP 499,000 - 710,000; Full time

Job summary

Visa Hunt is seeking a reliable Customer Service Assistant to be the frontline voice for a fast-growing e-commerce brand. You will own customer issues from initial contact through resolution, ensuring every customer feels heard, valued, and supported.

The role requires a process-driven mindset, high ownership, and the ability to work full-time during US business hours, with a strong home-office setup to sustain a full shift.

Qualifications

• Strong frontline customer support background with professional communication
• Ability to work full-time aligning with US time zones
• Attention to detail and strict adherence to SOPs
• Reliable, accountable and owns issue resolution end-to-end
• Stable home office with reliable power and internet

Responsibilities

• Multichannel inbound support via email and phone during US business hours
• Execute SOPs with precision and flag complex edge cases to leadership
• Own tickets end-to-end and provide proactive customer status updates
• Assist in updating SOPs and documentation for new scenarios

Skills

Frontline support

US shift availability

Process-driven mindset

High ownership

Home office setup

Job description

Visa Hunt is seeking a reliable Customer Service Assistant to be the frontline voice for a fast-growing e-commerce brand. You will own customer issues from initial contact through resolution, ensuring every customer feels heard, valued, and supported.

The role requires a process-driven mindset, high ownership, and the ability to work full-time during US business hours, with a strong home-office setup to sustain a full shift.