Remote Frontline Customer Care Specialist

Visa Hunt; Mexico; Hybrid; MXN 679,000 - 1,120,000; Full time

Benefits offered by this job

Fully remote work environment

Job summary

Visa Hunt is hiring a Call Team Receptionist to be the first point of contact for customers. The role is fully remote, operating during U.S. Central Time business hours, and focused on delivering exceptional customer service across multiple channels.

As part of the team, you will handle inquiries, route requests, process forms, and document interactions while supporting administrative tasks and data entry. You will collaborate with departments to resolve issues and maintain high customer

Qualifications

• Minimum high school diploma or equivalent.
• Experience in customer service, reception, call center, or similar role.
• Excellent verbal and written English communication skills.
• Strong interpersonal and customer service skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and time-management abilities.
• Good judgment regarding issue resolution and escalation.
• Familiarity with CRM systems and customer support tools.
• Reliable internet connection and professional remote work environment.
• Availability during U.S. Central Time business hours.

Responsibilities

• Serve as the first point of contact for customers via phone, email, chat, and other channels.
• Respond to customer inquiries professionally and efficiently.
• Provide accurate information regarding services, processes, and next steps.
• Deliver a positive and welcoming customer experience.
• Route calls and inquiries to the appropriate departments or team members.
• Gather relevant information before escalating issues.
• Process customer requests, forms, applications, and service-related inquiries.
• Document customer interactions and updates.
• Collaborate with team members to improve service delivery.

Education

High school diploma or equivalent

Tools

VoIP phone systems

CRM systems

Google Workspace

Ticketing systems

Email platforms

Customer support platforms

Job description

Visa Hunt is hiring a Call Team Receptionist to be the first point of contact for customers. The role is fully remote, operating during U.S. Central Time business hours, and focused on delivering exceptional customer service across multiple channels.

As part of the team, you will handle inquiries, route requests, process forms, and document interactions while supporting administrative tasks and data entry. You will collaborate with departments to resolve issues and maintain high customer