Remote Contact Center Operations Lead

Visa Hunt; Philippines; On-site; PHP 670,000 - 1,228,000; Full time

Benefits offered by this job

WFH support

HMO & PhilHealth

PTO & birthday leave

Paid vacation

Employee loan

Bonuses & recognition

Team events

Leadership academy

Job summary

Visa Hunt is seeking a proactive Call Center Supervisor to oversee daily operations of a remote team, ensuring performance targets are met and coaching teammates to deliver excellent service.

You will monitor real-time metrics, conduct huddles and one-on-ones, identify gaps, escalate when needed, and collaborate with QA, HR, and leadership to align with company goals. This is a full-time remote role with a comprehensive WFH program.

Qualifications

• 3+ years of experience in a supervisory or team lead role in a call center or BPO environment (Required).
• A natural leader — you inspire people, not just manage them.
• Strong analytical mindset with the ability to read data and translate it into action.
• Excellent communicator — clear, direct, and always professional.
• Calm under pressure and decisive when it matters most.
• Highly organized with strong time management and follow-through.
• Experienced with contact center tools, CRMs, and workforce management systems.
• Flexible with shifting schedules and fully committed to remote work accountability.

Responsibilities

• Oversee the daily operations of the contact center team and ensure performance targets are met
• Coach, mentor, and motivate teammates to consistently deliver excellent service
• Monitor real-time performance metrics and step in proactively when support is needed
• Conduct regular team huddles, one-on-ones, and performance check-ins
• Identify gaps in processes or performance and implement practical, people-centered solutions
• Escalate complex concerns appropriately and ensure swift, effective resolution
• Collaborate with QA, HR, and leadership to align team performance with company goals
• Submit accurate and timely reports on team performance, attendance, and key metrics

Skills

Leadership

Analytical thinking

Communication

Time management

Tools

CRM tools

WFM systems

Call center tools

Job description

Visa Hunt is seeking a proactive Call Center Supervisor to oversee daily operations of a remote team, ensuring performance targets are met and coaching teammates to deliver excellent service.

You will monitor real-time metrics, conduct huddles and one-on-ones, identify gaps, escalate when needed, and collaborate with QA, HR, and leadership to align with company goals. This is a full-time remote role with a comprehensive WFH program.