Remote Seasonal Customer Support Specialist

Visa Hunt; Philippines; Remote; PHP 201,000 - 357,000; Part time

Job summary

Visa Hunt is seeking a Customer Service Representative for remote work with a 2-month seasonal contract. You will handle customer inquiries via multiple channels, provide product information, and resolve issues promptly.

You will document interactions in the CRM and escalate when needed, maintaining professionalism and meeting performance targets. The role requires at least 2 years of customer service experience, strong communication, and CRM familiarity.

Qualifications

• Minimum of 2 years of customer service experience, preferably in a call center.
• Strong communication skills, both verbal and written.
• Knowledge and experience with a CRM.
• Proficient in using computers and various software applications.
• Strong problem-solving skills.
• Strong attention to detail.

Responsibilities

• Responds to customer inquiries via phone, email, or chat and resolves issues promptly.
• Provides in-depth information about products and services to customers.
• Resolves complex customer issues in a timely, efficient manner.
• Follows up to ensure issues are resolved to satisfaction.
• Documents customer interactions accurately in the CRM.
• Escalates to higher-level support when required and ensures resolution.
• Maintains professionalism under pressure and adheres to policies.
• Meets or exceeds KPIs and participates in ongoing training.
• Collaborates with other departments to resolve issues.
• Maintains a positive, empathetic attitude toward customers and colleagues.

Skills

Communication skills

Written communication

Problem-solving

Attention to detail

Tools

CRM

Job description

Visa Hunt is seeking a Customer Service Representative for remote work with a 2-month seasonal contract. You will handle customer inquiries via multiple channels, provide product information, and resolve issues promptly.

You will document interactions in the CRM and escalate when needed, maintaining professionalism and meeting performance targets. The role requires at least 2 years of customer service experience, strong communication, and CRM familiarity.