Customer Care & Sales Specialist

Visa Hunt

Philippines

On-site

PHP 240,000 - 360,000

Full time

6 days ago

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Job summary

Visa Hunt is seeking a Customer Care Team Member to join our dynamic retail team. You will identify sales opportunities and support customers across tickets, email, live chat, and phone, delivering service aligned with brand standards.

You are a natural people-person with retail experience, comfortable with live chat, telephone, social media, and email. You are an enthusiastic self-starter, capable of meeting sales targets and communicating clearly with strong attention to detail.

Qualifications

Retail experience is essential to success in this role.
Experience with live chat, email, phone and social media support.
Strong communication and problem-solving skills.
Able to work flexible shifts including weekends.

Responsibilities

Identify and secure sales opportunities in a digital retail environment.
Support customers across tickets, email, live chat, and phone.
Deliver above-and-beyond service aligned with brand standards.
Build relationships through preparation, attention to detail, and timely follow-up.
Provide accurate information using tools to resolve inquiries and follow company policies.
Maintain high customer satisfaction with best-in-class service.
Investigate and resolve inquiries with a customer-centric approach.