Customer Service Executive

Webzoid System Solutions Corporation; Parañaque; Presencial; PHP 223.200 - 401.760; Jornada completa

Descripción de la vacante

Webzoid System Solutions Corporation is seeking a reliable Customer Service Executive to join our on-site team in Parañaque City. You will assist customers via phone, live chat, and email, providing accurate information and resolving concerns with professionalism.

Responsibilities include handling inquiries, updating records, and coordinating with other departments to improve service delivery. Fresh graduates are welcome; shift work including holidays is required.

Formación

• Bachelor's degree holder or college level in any field; Fresh graduates welcome.
• Experience in customer service, chat support, voice support, BPO, or online gaming encouraged.
• Strong command of written English and Tagalog; able to converse verbally in both languages.
• Willingness to work shifting schedules, including holidays.
• Proficiency with MS Office and customer service software/tools.

Responsabilidades

• Respond promptly and professionally to customer inquiries via phone, live chat, or email.
• Provide accurate information about products, services, and processes.
• Resolve account-related issues and customer concerns efficiently and accurately.
• Record interactions and maintain confidentiality of information.
• Escalate complex issues to Senior CS Executive or Supervisor as needed.

Conocimientos

Customer service

Chat support

Voice support

BPO

Gaming exp

English & Tagalog

Educación

Bachelor's or college level

Herramientas

MS Office

CRM software

Descripción del empleo

Job Description

Webzoid System Solutions Corporation is seeking a reliable, customer-focused, and detail-orientedCustomer Service Executive to join our on-site Customer Service team in Parqal, Parañaque City. The Customer Service Executive will be responsible for assisting customers through phone calls, live chat, and email by providing accurate product/service information, resolving concerns efficiently, and ensuring a professional and positive customer experience.

What you'll be doing:

1. Respond promptly and professionally to customer inquiries via phone call, live chat, and/or email.

2. Provide accurate information regarding company products, services, account concerns, and customer processes.

3. Assist customers in resolving account-related issues, complaints, and service concerns with accuracy and efficiency.

4. Conduct outbound calls or email follow-ups when needed.

5. Record customer interactions, transactions, feedback, comments, and complaints accurately while maintaining confidentiality at all times.

6. Escalate complex concerns, unresolved issues, suspicious activities, or high-risk cases to the Senior Customer Service Executive or Customer Service Supervisor.

7. Follow customer service standards, company policies, and internal procedures at all times.

8. Assist in maintaining customer records, documentation, reports, and other administrative files.

9. Coordinate with other departments when needed to resolve customer concerns and improve service delivery.

10. Stay updated with new products, services, promotions, procedures, and system updates.

11. Share customer feedback and recurring concerns with the team for service and process improvement.

12. Maintain professionalism, patience, and empathy when handling customer concerns.

13. Perform additional duties as assigned within the scope of responsibility to support overall operations and team success.

What we're looking for:

1. Bachelor's degree holder or college level in any field; Fresh graduates are welcome to apply.

2. Candidates with customer service, chat support, voice support, BPO, gaming, or online gaming experience are encouraged to apply.

3. Good command of interpreting written English and Tagalog language

4. Can naturally converse verbally using English and Tagalog language

5. Willing and able to work on shifting schedules, including holidays.

7. In-depth understanding of the entire MS Office, customer service software, and other office tools

8. Excellent organizational and multitasking skills.

9. Able to handle confidential customer information with discretion.

Join our dynamic team and be part of a company that values professionalism, growth, and customer satisfaction. If you're passionate about delivering excellent service and ready to take the next step in your career-