Customer Service Representative - Paranaque

TASQ Staffing Solutions; Parañaque; On-site; PHP 201,000 - 290,000; Full time

Job summary

TASQ Staffing Solutions is hiring a Customer Service Representative for its Paranaque site. The role focuses on delivering excellent service through effective communication and proactive problem solving, handling inquiries via phone, email, and chat, and maintaining thorough records of customer interactions.

The ideal candidate is an HS/SHS graduate with at least 6 months of international BPO experience, fluent in English, and willing to work on a shifting schedule on-site in Paranaque.

Qualifications

• HS Graduates (old curriculum) or SHS Graduates with at least 6 months of international BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Paranaque
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Skills

Customer service

Communication

Problem solving

Team collaboration

Record keeping

Education

High school diploma

Job description

About the job Customer Service Representative - Paranaque

We're hiring fordetail-oriented and proactive Customer Service Representatives to join a fast-growing teamresponsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and chat
• Resolve customer issues and complaints with a focus on first-call resolution
• Maintain accurate and comprehensive records of customer interactions
• Collaborate with team members to improve customer service processes
• Provide product and service information to assist customers with their needs
• Proactively identify opportunities to enhance the customer experience
• Meet or exceed individual and team performance targets

Required Skills and Qualifications

• HS Graduates (old curriculum) or SHS Graduateswith at least 6 months ofinternational BPO experience
• Must be conversant in both spoken and written English
• Amenable to work fully on-site in Paranaque
• Amenable to work on shifting schedule
• Can start ASAP
• Must be resourceful and able to solve problems while ensuring compliance to processes and policies
• Able to collaborate with other team members and is receptive to feedback