Customer Service Representative

Legend of Ice Recruitment & Services Incorporated; Quezon City; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Equity incentive plan

Commission

Holiday gifts

Quarterly gifts

Job summary

Legend of Ice Recruitment & Services Incorporated is hiring an on-site Customer Service Associate in Quezon City. You will respond to inquiries via phone, email, chat, and other channels, provide accurate product information, and document interactions in our CRM.

The role requires 1–3 years of experience, a bachelor’s degree, and the ability to work flexible shifts. You’ll join a team focused on high-quality service, performance metrics, and collaborative problem solving.

Qualifications

• 1–2 years of customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to stay calm and empathetic with customers.
• Good problem-solving and critical thinking abilities.
• Familiarity with CRM/ticketing tools and multi-channel support.

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and other channels.
• Provide accurate information about products, services, policies, and procedures.
• Acknowledge, document, and resolve customer complaints; escalate when needed.
• Process orders, forms, applications, returns, and exchanges per company standards.
• Maintain detailed records of interactions in the CRM or ticketing system.
• Build and maintain positive relationships with customers through clear communication.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor's degree

Tools

CRM systems

Ticketing platforms

Email systems

Phone systems

Job description

Legend of Ice Recruitment & Services Incorporated

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Commission, Holiday Gifts, Quarterly Gifts

Government Mandated Benefits

Responsibilities

• Respond promptly to customer inquiries via phone, email, chat, and other channels, maintaining a professional and empathetic tone at all times.
• Provide accurate information about company products, services, policies, and procedures, ensuring customers clearly understand their options.
• Acknowledge, document, and resolve customer complaints, escalating complex or sensitive issues to the appropriate department when necessary.
• Process customer orders, forms, applications, returns, refunds, and exchanges in line with company standards
• Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM or ticketing system.
• Build and maintain positive relationships with customers, fostering trust and loyalty through clear communication and follow-up.
• Meet or exceed individual and team performance metrics such as response time, resolution rate, customer satisfaction scores, and call/chat handling quotas.
• Collaborate with colleagues and other departments to resolve issues efficiently and provide feedback to improve customer service processes.
• Stay up to date on product features, promotions, and company policies to ensure information provided to customers is current.
• Adhere to company guidelines on confidentiality, data protection, and professional conduct in all customer interactions.

Job Requirements

• Proven experience in customer service, call center, or a client-facing role (typically 1–2 years preferred).
• Strong verbal and written communication skills, with the ability to explain information clearly and professionally.
• Demonstrated ability to stay calm, patient, and empathetic when dealing with frustrated or upset customers.
• Good problem-solving and critical thinking skills, able to quickly identify issues and propose practical solutions.
• Comfortable using computers and common customer service tools (CRM systems, ticketing platforms, email, chat, and phone systems).
• Strong organizational and multitasking abilities, with the capacity to handle high volumes of inquiries while maintaining accuracy.
• Ability to work in a fast-paced environment and adapt to changing processes, priorities, and customer needs.
• Flexibility to work various shifts, including evenings, weekends, and holidays, as required by business needs
• Reliability, strong work ethic, and commitment to delivering high-quality customer service in every interaction

English Language Customer Service Problem Solving Strong Work Ethic Digital Marketing Technical Skills Organizational Skills People Skills Interpersonal Skills

Working Location

Horseshoe Village. J26V+9CX, Sunset Dr, Quezon City, 1112 Metro Manila, Philippines