Customer Service Representative

Olympuz-Edward Belacse Career Consultancy Services; Parañaque; On-site; PHP 180,000 - 260,000; Full time

Benefits offered by this job

Open Workspace

Health benefits

Paid time off

Career growth

Employee recognition

Job summary

Olympuz-Edward Belacse Career Consultancy Services in Parañaque is hiring a Customer Service Representative to support customers across multiple channels. You will handle inquiries, resolve issues, and provide accurate information about products and policies.

The role requires strong communication, problem-solving, and organizational skills. A high school diploma is acceptable, with higher education preferred. A hybrid work setup is offered with potential for flexible scheduling.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Experience in customer service, call center, retail, or related fields is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.
• Strong attention to detail and organizational skills.
• Ability to stay calm, patient, and professional in difficult situations.
• Willingness to work flexible schedules, including evenings, weekends, or holidays if required.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
• Resolve customer complaints and issues while maintaining a positive experience.
• Provide accurate information about products, services, policies, and procedures.
• Process orders, returns, exchanges, and account updates as needed.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues when necessary and follow up to ensure resolution.
• Meet performance metrics such as response times, CSAT, and productivity.
• Collaborate with team members and other departments to improve processes.
• Stay up to date on company products, services, and policies.

Skills

Customer service

Communication

Problem solving

Multitasking

CRM software

Microsoft Office

Teamwork

Education

High school diploma or equivalent

Associate's degree

Bachelor's degree

Tools

Salesforce

Zendesk

HubSpot

Job description

Olympuz-Edward Belacse Career Consultancy Services

Hybrid - Paranaque No Exp Required High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Holiday Gifts, Incentives

Open Workspace

Work-Life Balance

Work from Home

Customer Service Representative

Job Summary

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional service across various communication channels. This role requires excellent communication skills, problem-solving abilities, and a commitment to creating positive customer experiences.

Job Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.
• Resolve customer complaints, issues, and concerns while maintaining a positive customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, exchanges, and account updates as needed.
• Maintain detailed and accurate records of customer interactions in the company’s CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues have been resolved satisfactorily.
• Meet established performance metrics, including response times, customer satisfaction, and productivity goals.
• Collaborate with team members and other departments to improve customer service processes.
• Stay up to date on company products, services, and policies.

Job Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous customer service, call center, retail, or related experience is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office applications and customer relationship management (CRM) software.
• Strong attention to detail and organizational skills.
• Ability to remain calm, patient, and professional when handling difficult situations.
• Willingness to work flexible schedules, including evenings, weekends, or holidays if required.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience using CRM platforms such as Salesforce, Zendesk, or HubSpot.
• Experience in a customer-facing role within the same industry.
• Health and wellness benefits
• Paid time off and holidays
• Career growth and development opportunities
• Employee recognition and incentive programs

Customer Service Team Player People Skills

HR Manager Olympuz-Edward Belacse Career Consultancy Services