Customer Service Representative

Olympuz-Edward Belacse Career Consultancy Services; Cavite City; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Commission

Holiday Gifts

Incentives

Open Workspace

Work from Home

Health and wellness benefits

Paid time off and holidays

Job summary

Olympuz-Edward Belacse Career Consultancy Services in Cavite is seeking a Customer Service Representative to handle inquiries across phone, email, and chat. You will resolve issues, provide product information, and maintain CRM records while delivering exceptional customer experiences.

The ideal candidate has strong communication skills, problem-solving abilities, and a willingness to work flexible hours in a hybrid setup with work-from-home options. Bachelor’s degree is a plus, but not required.

Qualifications

• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Previous customer service, call center, retail, or related experience is advantageous.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with Microsoft Office and CRM software.

Responsibilities

• Respond to customer inquiries via phone, email, chat, and other channels in a timely and professional manner.
• Resolve customer complaints, issues, and concerns while maintaining a positive customer experience.
• Provide accurate information about products, services, policies, and procedures.
• Process customer orders, returns, exchanges, and account updates as needed.
• Maintain detailed records of customer interactions in the CRM system.
• Escalate complex issues to the appropriate department when necessary.
• Follow up with customers to ensure issues are resolved satisfactorily.
• Meet established performance metrics including response times, satisfaction, and productivity.
• Collaborate with team members and other departments to improve service processes.
• Stay up to date on company products, services, and policies.

Skills

Customer service

Communication

Multitasking

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Tools

CRM software (Salesforce/Zendesk/HubSpot)

Microsoft Office

Job description

Olympuz-Edward Belacse Career Consultancy Services

Hybrid - Cavite No Exp Required Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Holiday Gifts, Incentives

Open Workspace

Work-Life Balance

Work from Home

Customer Service Representative

Job Summary

We are seeking a professional and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for assisting customers, resolving inquiries and complaints, and providing exceptional service across various communication channels. This role requires excellent communication skills, problem-solving abilities, and a commitment to creating positive customer experiences.

Job Responsibilities

• Respond to customer inquiries via phone, email, chat, and other communication channels in a timely and professional manner.


• Resolve customer complaints, issues, and concerns while maintaining a positive customer experience.


• Provide accurate information about products, services, policies, and procedures.


• Process customer orders, returns, exchanges, and account updates as needed.


• Maintain detailed and accurate records of customer interactions in the company’s CRM system.


• Escalate complex issues to the appropriate department when necessary.


• Follow up with customers to ensure issues have been resolved satisfactorily.


• Meet established performance metrics, including response times, customer satisfaction, and productivity goals.


• Collaborate with team members and other departments to improve customer service processes.


• Stay up to date on company products, services, and policies.

Job Requirements

• High school diploma or equivalent; associate's or bachelor's degree preferred.


• Previous customer service, call center, retail, or related experience is an advantage.


• Excellent verbal and written communication skills.


• Strong problem-solving and conflict-resolution abilities.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Proficiency with Microsoft Office applications and customer relationship management (CRM) software.


• Strong attention to detail and organizational skills.


• Ability to remain calm, patient, and professional when handling difficult situations.


• Willingness to work flexible schedules, including evenings, weekends, or holidays if required.


• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience using CRM platforms such as Salesforce, Zendesk, or HubSpot.


• Experience in a customer-facing role within the same industry.


• Health and wellness benefits


• Paid time off and holidays


• Career growth and development opportunities


• Employee recognition and incentive programs

Customer Service Team Player People Skills